La relation satisfaction-fidélité: étude du rôle modérateur de la satisfaction à l'égard du temps d'attente dans les services., 19-20 mai 2005, Nancy

F. Biélen and Nathalie Demoulin

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Date: 2005-05-19
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Published in XXI° Congrès de l'AFM, May 2005, Nancy, France

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