Details about Nathalie Demoulin

Access statistics for papers by Nathalie Demoulin.

Last updated 2024-03-12. Update your information in the RePEc Author Service.

Short-id: pde856

Working Papers

2022

1. Designing a seamless shopping journey through omnichannel retailer integration
   Post-Print, HAL View citations (5)
   See also Journal Article Designing a seamless shopping journey through omnichannel retailer integration, Journal of Business Research, Elsevier (2022) View citations (5) (2022)

2020

2. Impact of customers’ perceptions regarding corporate social responsibility and irresponsibility in the grocery retailing industry: The role of corporate reputation
   Post-Print, HAL View citations (2)
   See also Journal Article Impact of customers’ perceptions regarding corporate social responsibility and irresponsibility in the grocery retailing industry: The role of corporate reputation, Journal of Business Research, Elsevier (2021) View citations (8) (2021)

2019

3. Servicescape irritants and customer satisfaction: The moderating role of shopping motives and involvement
   Post-Print, HAL View citations (10)
   See also Journal Article Servicescape irritants and customer satisfaction: The moderating role of shopping motives and involvement, Journal of Business Research, Elsevier (2019) View citations (12) (2019)

2018

4. Acceptance of text-mining systems: The signaling role of information quality
   Post-Print, HAL View citations (3)

2016

5. An integrated model of self-service technology (SST) usage in a retail context
   Post-Print, HAL View citations (27)
6. Corporate social responsibility and irresponsibility: How do consumers react to ambivalent CSR information? Application in the retailing sector
   Post-Print, HAL
7. How do consumers react to corporate social responsibility and irresponsibility in the retailing sector ?
   Post-Print, HAL
8. L'expérience client dans un contexte omni-canal, un concept multidimensionnelle
   Post-Print, HAL
9. Marketing research with IBM® SPSS statistics: a practical guide
   Post-Print, HAL View citations (1)

2012

10. Behavioural evidence for the effectiveness of threat appeals in the promotion of healthy food to children
    Post-Print, HAL View citations (7)

2011

11. Marketing research with SAS enterprise guide
    Post-Print, HAL
12. Music congruency in a service setting: The mediating role of emotional and cognitive responses
    Post-Print, HAL View citations (14)
    See also Journal Article Music congruency in a service setting: The mediating role of emotional and cognitive responses, Journal of Retailing and Consumer Services, Elsevier (2011) View citations (15) (2011)

2009

13. Drivers of customers' adoption and adoption timing of a new loyalty card in the grocery retail market
    Post-Print, HAL View citations (28)
    See also Journal Article Drivers of Customers’ Adoption and Adoption Timing of a New Loyalty Card in the Grocery Retail Market, Journal of Retailing, Elsevier (2009) View citations (27) (2009)

2008

14. Les cartes de fidélité fidélisent-elles la clientèle. Quelques morceaux choisis de la recherche en marketing
    Post-Print, HAL
15. On the impact of loyalty cards on store loyalty:does the customers' satisfaction with the reward scheme matter?
    Post-Print, HAL View citations (23)

2007

16. Marketing Decision Support System Openness: A Means of Improving Managers' Understanding of Marketing Phenomena
    Post-Print, HAL
17. Matching music and restaurant image to enhance affective, cognitive and behavioral responses in a catering environment
    Post-Print, HAL
18. Waiting time influence on the satisfaction-loyalty relationship in services
    Post-Print, HAL View citations (30)

2006

19. On the differences between loyalty card adopters and nonadopters
    Post-Print, HAL View citations (2)

2005

20. Evaluation à l'égard du temps d'attente et son effet modérateur sur la relation satisfaction-fidélité des patients
    Post-Print, HAL
21. La relation satisfaction-fidélité: étude du rôle modérateur de la satisfaction à l'égard du temps d'attente dans les services., 19-20 mai 2005, Nancy
    Post-Print, HAL
22. Les délais de livraison: perceptions et impacts sur le comportement du consommateur
    Post-Print, HAL
23. Setting the Framework For Developing E-government Services on Cultural Heritage
    Post-Print, HAL

2004

24. On the Use of Churchman's Inquiring Systems in Information Systems Development
    Post-Print, HAL

Journal Articles

2022

1. Designing a seamless shopping journey through omnichannel retailer integration
   Journal of Business Research, 2022, 150, (C), 461-475 View citations (5)
   See also Working Paper Designing a seamless shopping journey through omnichannel retailer integration, Post-Print (2022) View citations (5) (2022)

2021

2. Impact of customers’ perceptions regarding corporate social responsibility and irresponsibility in the grocery retailing industry: The role of corporate reputation
   Journal of Business Research, 2021, 131, (C), 709-721 View citations (8)
   See also Working Paper Impact of customers’ perceptions regarding corporate social responsibility and irresponsibility in the grocery retailing industry: The role of corporate reputation, Post-Print (2020) View citations (2) (2020)

2019

3. Servicescape irritants and customer satisfaction: The moderating role of shopping motives and involvement
   Journal of Business Research, 2019, 104, (C), 295-306 View citations (12)
   See also Working Paper Servicescape irritants and customer satisfaction: The moderating role of shopping motives and involvement, Post-Print (2019) View citations (10) (2019)

2016

4. Adoption of in-store mobile payment: Are perceived risk and convenience the only drivers?
   Journal of Retailing and Consumer Services, 2016, 31, (C), 334-344 View citations (61)

2011

5. Music congruency in a service setting: The mediating role of emotional and cognitive responses
   Journal of Retailing and Consumer Services, 2011, 18, (1), 10-18 View citations (15)
   See also Working Paper Music congruency in a service setting: The mediating role of emotional and cognitive responses, Post-Print (2011) View citations (14) (2011)

2009

6. Drivers of Customers’ Adoption and Adoption Timing of a New Loyalty Card in the Grocery Retail Market
   Journal of Retailing, 2009, 85, (3), 391-405 View citations (27)
   See also Working Paper Drivers of customers' adoption and adoption timing of a new loyalty card in the grocery retail market, Post-Print (2009) View citations (28) (2009)

2008

7. Les cartes de fidélité fidélisent-elles la clientèle ?
   Reflets et perspectives de la vie économique, 2008, XLVII, (2), 35-41 View citations (1)
8. On the impact of loyalty cards on store loyalty: Does the customers’ satisfaction with the reward scheme matter?
   Journal of Retailing and Consumer Services, 2008, 15, (5), 386-398 View citations (25)