The impact of service quality, relationship satisfaction, trust and commitment on loyalty: an empirical investigation in a business-to-business services context

R. Chumpitaz, Nicholas Paparoidamis and Ch. Chung
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R. Chumpitaz: LEM - Lille - Economie et Management - Université de Lille, Sciences et Technologies - CNRS - Centre National de la Recherche Scientifique

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Date: 2006-05-24
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Published in 2006 AMS Annual Conference - Revolution in Marketing: Market Driving Changes, May 2006, San Antonio, United States

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