 Users' knowledge as a specific asset: the case of the valued added servicesBertrand Quelin and Eric Brousseau Post-Print from HAL Abstract: This article examines the value-added services (VAS) market. The production of these services requires the cooperation of assets and competencies owned by different categories of firms. The first part of the paper points out the nature of the services and identifies a number of firms which are involved in the VAS production. The second part of the paper is based on a statistical analysis of an original sample. Three classes of services are discriminated: enhanced communication services, dedicated services, and information services. Then, we focus our attention on the dedicated services. A detailed analysis of this category enables us to identify three sub-groups of services: specialized communication services, community services and on line transaction services. Moreover the production of these dedicated services is driven by users. It is concluded that users have gained control over a wide segment of the VAS market because they own some specific competencies and knowledge Keywords: Information technology; Telecommunication; Market penetration; Service; Type; Inquiry; Methodology; Analysis; Statistical method; Firm; Firm strategy; Added value; Marketing approach; Management science (search for similar items in EconPapers) Published in Journal of Information Technology, 1992, Vol. 7, n° 4, pp. 233-243. ⟨10.1057/jit.1992.30⟩ There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it. Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-00460015 DOI: 10.1057/jit.1992.30 Access Statistics for this paper More papers in Post-Print from HAL |
Is your work missing from RePEc? Here is how to contribute.
Questions or problems? Check the EconPapers FAQ or send mail to econpapers@oru.se.
EconPapers is hosted by the
School of Business at Örebro University.