Beyond cross-functional teams: knowledge integration during organizational projects and the role of social capital

Caroline Sargis-Roussel and François Deltour ()
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Caroline Sargis-Roussel: LEM - Lille - Economie et Management - Université de Lille, Sciences et Technologies - CNRS - Centre National de la Recherche Scientifique
François Deltour: Mines Nantes - Mines Nantes
Authors registered in the RePEc Author Service: Caroline sargis roussel ()

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Abstract: Large organizational projects must integrate the specific and dispersed knowledge of many individuals and groups to succeed. Thus, frequent exchanges between the project team and the organization's members are required. In this context, understanding of the knowledge integration process during cross-functional projects can be enhanced through the conceptual framework of social capital. A qualitative investigation of a French small firm conceptualizes knowledge integration as a three-phase model: collection, interpretation, and assimilation. The case shows that the integration process is cyclical with overlaps and inter-dependencies among the phases. This study leads to refinement of the social capital role in knowledge integration and reveals the dynamics of internal and external facets of social capital. That is, internal and external social capital play differentiated roles depending on the three phases of the knowledge integration process. Finally, the study reveals the co-evolution of social capital and knowledge integration as a resulting long-term effect.

Keywords: knowledge creation; knowledge sharing; social capital; information systems; case study (search for similar items in EconPapers)
Date: 2012
Note: View the original document on HAL open archive server: https://hal.science/hal-00787480v1
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Citations: View citations in EconPapers (3)

Published in Knowledge Management Research and Practice, 2012, 10 (2), pp.128-140. ⟨10.1057/kmrp.2011.45⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-00787480

DOI: 10.1057/kmrp.2011.45

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