The dark side of computer-mediated control

Jo Cunha, Andrea Carugati and Aurelie Leclercq-Vandelannoitte
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Andrea Carugati: LEM - Lille économie management - UMR 9221 - UA - Université d'Artois - UCL - Université catholique de Lille - Université de Lille - CNRS - Centre National de la Recherche Scientifique, IÉSEG School Of Management [Puteaux]

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Abstract: Research on the dark side of computer-mediated control has explained the consequences of computer-mediated control when work is tightly coupled with its electronic representation because information systems record work automatically. Our study complements prior research by addressing the dark side of computer-mediated control when work and its electronic representation are loosely coupled, because it is employees who report their work in IT systems. Data from a 15-month ethnographic study of the appropriation of a customer relationship management system in the sales department of a large organization reveal that loosely versus tightly coupled computer-mediated control produce key differences that re-specify the dark side of computer-mediated control.

Keywords: information technology; organizational control; dark side; loose coupling; tight coupling; representation of work (search for similar items in EconPapers)
Date: 2015-05
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Citations: View citations in EconPapers (4)

Published in Information Systems Journal, 2015, 25 (4), pp.319--354. ⟨10.1111/isj.12066⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01563025

DOI: 10.1111/isj.12066

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