Approche organisationnelle du stress des salariés en relation service client: à la recherche d'un cadre d'analyse

Corinne Baujard (), Jean-François Chanlat and Laurence Bouveresse

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Keywords: Souffrance; au; travail (search for similar items in EconPapers)
Date: 2012
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Published in Management et sociétés : mutations et ruptures, pp.121-134, 2012

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01656503

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