Influences des technologies nomades sur le bien-être et le stress au travail: une approche par les ressources et contraintes

Pierre Loup (), Jonathan Maurice, Florence Rodhain () and Sophia Belghiti Mahut ()
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Pierre Loup: MRM - Montpellier Research in Management - UPVM - Université Paul-Valéry - Montpellier 3 - UPVD - Université de Perpignan Via Domitia - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School - UM - Université de Montpellier
Florence Rodhain: MRM - Montpellier Research in Management - UPVM - Université Paul-Valéry - Montpellier 3 - UPVD - Université de Perpignan Via Domitia - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School - UM - Université de Montpellier
Sophia Belghiti Mahut: CORHIS - Communication, Ressources Humaines et Intervention Sociale - UPVM - Université Paul-Valéry - Montpellier 3 - UPVD - Université de Perpignan Via Domitia

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Abstract: The aim of this article is to analyze the role of mobile technologies on employee well-being and technostress. Three research questions are considered: (1) To what extent do people perceive mobile technologies as resources or constraints in their daily work? (2) What are the consequences for the company in terms of control, spatiotemporal organization and interpersonal relationships? (3) What are the consequences in terms of well-being and stress at work? To answer these questions, a qualitative study was conducted within La Poste group that introduced mobile technologies for its commercial departments since late 2012. The results show that mobile technologies are perceived as resources by individuals and improve their well-being at work. At the same time, and independently, these technologies generate techno-overload and techno-invasion in private life, increasing the level of stress to which the individual may be exposed. From a theoretical perspective, this study documents the disconnection between well-being at work and technostress. Both concepts can be fostered independently and simultaneously by the introduction of mobile technologies, namely through addictive behaviors. From a managerial perspective, the results highlight the necessity for managerial support during the implementation of such technologies in order to maintain a good level of interpersonal relationships and to ensure the team cohesion necessary to employees' well-being.

Keywords: mobile technologies; well-being at work; technostress; job demands-resources model; duality; dualité; modèle job demands-resources; technologies nomades; bien-être au travail; techno-stress (search for similar items in EconPapers)
Date: 2016-05-18
Note: View the original document on HAL open archive server: https://hal.science/hal-02124653v1
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Published in 21e congrès de l’AIM, May 2016, Lille, France. pp.23

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