 Digital Metamorphosis of the Organizations: Myth or Reality?Isabelle Aimé (),
Fabienne Berger-Remy () and
Marie-Eve Laporte ()
Post-Print from HAL Abstract: Many discourses predict a radical transformation of organizations in the digital age. Thus, this article aims to dig further into a phenomenon that is akin to a management fashion (Abrahamson, 1996). This research focuses on the marketing function which, along with other professions dealing with business intelligence, is particularly touched by the digital transformation. A qualitative thematic study was therefore conducted including 16 in-depth interviews of experts – high level consultants and specialists in digital marketing transformation –, and 12 conferences. From that, three digital transformation processes are revealed and described in details: the patch strategy, the transplant strategy, and the metamorphosis strategy. Different scenarios are also considered for the evolution of the marketing organization, depending on whether the focus is (1) more on expertise or integration of responsibilities, and (2) more on the customer journey (customer centricity) or brand management (brand centricity). Keywords: digital transformation; management fashion; marketing function; expert; data (search for similar items in EconPapers) Published in 19th Conference of the European Academy of Management (EURAM), Jun 2019, Lisbonne, Portugal There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it. Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02472038 Access Statistics for this paper More papers in Post-Print from HAL |
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