Contribution à l’étude de la perception de la performance sociale en EHPAD

Khaled Sabouné (), Nathalie Montargot () and Elodie Puig
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Khaled Sabouné: AMU IMPGT - Institut de management public et de gouvernance territoriale - AMU - Aix Marseille Université, CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon
Nathalie Montargot: CERIIM - Centre de Recherche en Intelligence et Innovation Managériales - Excelia Group | La Rochelle Business School, CEREGE [Poitiers, La Rochelle] - Centre de recherche en gestion [EA 1722] - UP - Université de Poitiers = University of Poitiers - ULR - La Rochelle Université

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Abstract: Successive reforms of the health and social sector encourage institutions to reduce their costs, increase their economic efficiency and provide continuous improvement in the quality of user care. New managerial practices, through the change they induce, can impact employees' well-being at work. This research then intends to examine the perception of social performance in residential care facility for dependent elderly (EHPAD). The results of the qualitative survey conducted in a for-profit EHPAD reveal the difficulties related to the notion of social performance : lack of communication between employees and supervisors, lack of recognition, cleavage and lack of solidarity between teams, stress, working conditions difficult, intensification of work, conflicts of values. Improving the social performance of EHPAD would then require the improvement of the employment and managerial relationships, and the creation of spaces for ordinary discussions.

Keywords: EHPAD; Employment relationship; Managerial relationship; Social performance; Work discussion spaces; Espaces de discussions; Performance sociale; Relation d’emploi; Relation managériale (search for similar items in EconPapers)
Date: 2018-06-22
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Published in Question(s) de Management, 2018, 20 (1), pp.59-70. ⟨10.3917/qdm.181.0059⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02633879

DOI: 10.3917/qdm.181.0059

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