Comment réinventer l’expérience client dans l’hôtellerie à l’ère du digital ?

Florence Jeannot (fjeannot@inseec.com), Alexandra Youssofi, Eline Jongmans (eline.jongmans@univ-grenoble-alpes.fr) and Maud Dampérat (maud.damperat@gmail.com)
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Eline Jongmans: UGA - Université Grenoble Alpes, CERAG - Centre d'études et de recherches appliquées à la gestion - UGA - Université Grenoble Alpes
Maud Dampérat: UL2 - Université Lumière - Lyon 2

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Date: 2024-09-02
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Published in The Conversation France, 2024

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