Mesure de la performance des agences bancaires par une approche DEA

Aude Hubrecht (), Michel Dietsch and Fabienne Guerra
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Aude Hubrecht: LEG - Laboratoire d'Economie et de Gestion - UB - Université de Bourgogne - CNRS - Centre National de la Recherche Scientifique

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Abstract: Using a DEA framework (Data Envelopment Analysis), we develop new performance indicators for integrated retail networks. A methodological discussion leads us to propose a productivity indicator which respects the criteria of controllability and transversal coherence. We then formalise the relationship between a performance indicator of a network's headquarters and the productivity of its various retailers. Finally, we combine these new indicators in crafting a management tool amenable to a system of balanced scorecards.

Keywords: bank branches; balanced scorecards; controllability; Data Envelopment Analysis; agences bancaires; tableaux de bord prospectifs; contrôlabilité (search for similar items in EconPapers)
Date: 2005-06
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Citations: View citations in EconPapers (7)

Published in Finance Contrôle Stratégie, 2005, 8 (2), pp.133-173

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Journal Article: Mesure de la performance des agences bancaires par une approche DEA (2005)
Working Paper: Mesure de la performance des agences bancaires par une approche DEA (2005)
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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-00008416

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