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Occupational Stress on French Customer Service Employees: Impact of Human Resource Management Modes

Corinne Baujard (), L. Bouveresse and Jean-François Chanlat
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Corinne Baujard: DRM - Dauphine Recherches en Management - Université Paris Dauphine-PSL - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique

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Keywords: Occupational Stress; French Customer Service; Employees; Human Resource Management (search for similar items in EconPapers)
Date: 2011
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Published in Research Advances in Organizational Behavior and Human Resources Management CNRS and Paris Dauphine DRM University, 2011, 8, pp.164-181

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