La souffrance des salariés en relation service client: les modes de management en question à partir de cinq études de cas

Corinne Baujard (), Jean-François Chanlat and L. Bouveresse
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Corinne Baujard: DRM - Dauphine Recherches en Management - Université Paris Dauphine-PSL - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique

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Keywords: souffrance; salariés; relation service client (search for similar items in EconPapers)
Date: 2011
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Published in Chaudat, Muller. Les nouvelles organisations du travail : entre souffrance et performance, L'Harmattan, pp.29-44, 2011

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-00685540

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