Approche organisationnelle du stress des salariés en relation service client

Corinne Baujard (), L. Bouveresse and Jean-François Chanlat
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Corinne Baujard: DRM - Dauphine Recherches en Management - Université Paris Dauphine-PSL - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique

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Keywords: Approche organisationnelle; stress; salariés; relation service client (search for similar items in EconPapers)
Date: 2010-10-22
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Published in Mutations et ruptures "Etats Généraux du Management", Oct 2010, Paris, France

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-00685553

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