Innovation in public services in the light of public administration paradigms and service innovation perspectives

L’innovation dans les services publics à la lumière des paradigmes de l’administration publique et des perspectives de l’innovation de service

Benoît Desmarchelier, Faridah Djellal () and Faïz Gallouj
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Benoît Desmarchelier: CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - CNRS - Centre National de la Recherche Scientifique

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Abstract: "Service Studies" and public management are two fields of research that have developed separately, although they share a common target (services delivery). This paper is an attempt to enhance the dialogue about service production and innovation among the paradigms of public administration (Traditional Public Administration, New Public Management and New Public Governance) and the analytical perspectives used in service studies (Assimilation to the goods logic, Demarcation and Integration).

Keywords: Innovation; services; public services; public administration; new public management; new public governance; services publics; administration publique; nouveau management public; nouvelle gouvernance publique; innovation (search for similar items in EconPapers)
Date: 2019-12-18
New Economics Papers: this item is included in nep-ino
Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-02437350
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Citations: View citations in EconPapers (7)

Published in European Review of Service Economics and Management, 2019, 8, pp.91-120. ⟨10.15122/isbn.978-2-406-09862-1.p.009⟩

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Related works:
Working Paper: Innovation in Public Services in the Light of Public Administration Paradigms and Service Innovation Perspectives (2019)
Working Paper: Innovation in public services in the light of public administration paradigms and service innovation perspectives (2018)
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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-02437350

DOI: 10.15122/isbn.978-2-406-09862-1.p.009

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