Innovation in Public Services in the Light of Public Administration Paradigms and Service Innovation Perspectives

Benoît Desmarchelier, Faridah Djellal () and Faïz Gallouj
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Benoît Desmarchelier: CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - CNRS - Centre National de la Recherche Scientifique

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Abstract: "Service Studies" and public management are two fields of research that have developed separately, although they share a common target (ser-vices delivery). This paper is an attempt to enhance the dialogue about service production and innovation among the paradigms of public admin-istration (Traditional Public Administration, New Public Management and New Public Governance) and the analytical perspectives used in service studies (Assimilation to the goods logic, Demarcation and Integration).

Date: 2019-09-12
Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-03177989
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Citations: View citations in EconPapers (9)

Published in XXIXth International RESER Conference, “Services and the future of the workforce”, Sep 2019, Ceuta, Spain

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Related works:
Working Paper: Innovation in public services in the light of public administration paradigms and service innovation perspectives (2019)
Working Paper: Innovation in public services in the light of public administration paradigms and service innovation perspectives (2018)
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