The heterogeneous technology of retail banking

Kent Eriksson

No 1991:2, Working Papers from Uppsala University, Department of Business Studies

Abstract:

Retail bank operations have in the light of recent developments in technology, deregulation and market become more complex. Banks need to handle both standardized and unstandardized services which leads to differentiation between units. This paper presents a framework for analysis of technologies and work flows in banks.

Pages: 23 pages
Date: 1991
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Persistent link: https://EconPapers.repec.org/RePEc:hhb:uufewp:9102

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