Understanding the balance of power and ethics in a bank-customer negotiation
Claude Alavoine ()
No 2014-221, Working Papers from Department of Research, Ipag Business School
In a highly competitive context with low interest rates and a low level of trust in the institutions from the customer's perspective, the current advice is to profit from the change in this balance of power to negotiate or re-negotiate with banks that are
Keywords: Negotiation; power; banks; customers; relationship. (search for similar items in EconPapers)
Pages: 14 pages
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Persistent link: https://EconPapers.repec.org/RePEc:ipg:wpaper:2014-221
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