Economics at your fingertips  

Automation and Robots in Services: Review of Data and Taxonomy

Matteo Sostero ()

No 2020-14, JRC Working Papers on Labour, Education and Technology from Joint Research Centre (Seville site)

Abstract: The service sector is the current technological frontier of automation, thanks to recent advanced in artificial intelligence and robotics, raising concerns for the future of work for a large segment of the workforce. This report surveys data on the variety and diffusion of service robots in the EU, in order to describe the state of automation in the service sector. Service robots are tangible artefacts of automation technology in the service sector and are relatively well defined by international standards, which makes it easier to track their diffusion. This report uses different data sources to show that the penetration of service robots is currently relatively low in the European economy, especially when compared to industrial robots. Moreover, service robots are used most often for manual tasks, in parts of the service sector that are most similar to manufacturing, such as logistics, inspection and maintenance, and surface cleaning. After comparing the different definitions and variety of service robots, this report proposes a general taxonomy for automation in the service sector, to guide future research.

Keywords: Service Robots; Automation; Service Sector; Taxonomy; employment (search for similar items in EconPapers)
Date: 2020-12
New Economics Papers: this item is included in nep-big
References: View references in EconPapers View complete reference list from CitEc
Citations: Track citations by RSS feed

Downloads: (external link) (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link:

Access Statistics for this paper

More papers in JRC Working Papers on Labour, Education and Technology from Joint Research Centre (Seville site) Contact information at EDIRC.
Bibliographic data for series maintained by Publication Officer ().

Page updated 2021-04-19
Handle: RePEc:ipt:laedte:202014