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Professional Service Innovation in Digitalization

Masashi Goto

No DP2022-21, Discussion Paper Series from Research Institute for Economics & Business Administration, Kobe University

Abstract: This study examines how professional service firms can innovate their services with digital technologies. With an in-depth qualitative study, this study investigates the process in which innovations of professional services can unfold in the continuing digitalization. This research contributes to our understanding of how professional service firms can manage innovations, by facilitating the balance between top-down and bottom-up approaches for service innovation.

Keywords: Professional service firms; Digitalization; Service innovation (search for similar items in EconPapers)
Pages: 48 pages
Date: 2022-04
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Persistent link: https://EconPapers.repec.org/RePEc:kob:dpaper:dp2022-21

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