Long tail and destination management: the impact of market’s diversification on competitiviness in touristic services. The case of Garda Lake

Luciano Pilotti, Alessandra Tedeschi-Toschi () and Roberta Apa ()

Departmental Working Papers from Department of Economics, Management and Quantitative Methods at Università degli Studi di Milano

Abstract: Increasing global competition is also reflected in tourism. This makes clear the need to (re)define the concept of competitiveness of tourist destinations and its drivers, including consideration of a demand characterized by an increasing variety and differentiation, whose satisfaction requires the aggregation of different components af offer, also multi-local. The article examines these issues reassembling the main contributions of the literature in a larger pattern that includes several factors that determine the quality andhence the competitiveness of Multilocal Touristic Eco Systems, whereas addition to traditional performance indicators, also their abilities to respond the emerging long tail. The empirical case presented is that of Garda’s Lake.

Keywords: Tourism competitiveness system; service quality; long tail (search for similar items in EconPapers)
Date: 2011-03-28
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:mil:wpdepa:2011-07

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