The Effect of Word of Mouth on Sales: Online Book Reviews

Judith Chevalier and Dina Mayzlin

No 10148, NBER Working Papers from National Bureau of Economic Research, Inc

Abstract: We examine the effect of consumer reviews on relative sales of books on Amazon.com and BarnesandNoble.com. We find that 1) reviews are overwhelmingly positive at both sites, but there are more reviews and longer reviews at Amazon.com, 2) an improvement in a book's reviews leads to an increase in relative sales at that site, and 3) the impact of 1-star reviews is greater than the impact of 5-star reviews. The results suggest that new forms of customer communication on the Internet have an important impact on customer behavior.

JEL-codes: L1 L8 (search for similar items in EconPapers)
Date: 2003-12
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Published as Chevalier, Judith and Dina Mayzlin. “The Effect of Word of Mouth on Sales: Online Book Reviews." Journal of Marketing Research (August 2006).

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