Does Working from Home Work? Evidence from a Chinese Experiment
Nicholas Bloom (),
John Roberts and
Zhichun Jenny Ying
No 18871, NBER Working Papers from National Bureau of Economic Research, Inc
About 10% of US employees now regularly work from home (WFH), but there are concerns this can lead to "shirking from home." We report the results of a WFH experiment at CTrip, a 16,000- employee, NASDAQ-listed Chinese travel agency. Call center employees who volunteered to WFH were randomly assigned to work from home or in the office for 9 months. Home working led to a 13% performance increase, of which about 9% was from working more minutes per shift (fewer breaks and sick-days) and 4% from more calls per minute (attributed to a quieter working environment). Home workers also reported improved work satisfaction and experienced less turnover, but their promotion rate conditional on performance fell. Due to the success of the experiment, CTrip rolled-out the option to WFH to the whole firm and allowed the experimental employees to re-select between the home or office. Interestingly, over half of them switched, which led to the gains from WFH almost doubling to 22%. This highlights the benefits of learning and selection effects when adopting modern management practices like WFH.
JEL-codes: M1 (search for similar items in EconPapers)
New Economics Papers: this item is included in nep-exp
Note: LS PE PR
References: Add references at CitEc
Citations View citations in EconPapers (12) Track citations by RSS feed
Published as Nicholas Bloom & James Liang & John Roberts & Zhichun Jenny Ying, 2015. "Does Working from Home Work? Evidence from a Chinese Experiment," The Quarterly Journal of Economics, Oxford University Press, vol. 130(1), pages 165-218.
Downloads: (external link)
Journal Article: Does Working from Home Work? Evidence from a Chinese Experiment (2015)
Working Paper: Does Working from Home Work? Evidence from a Chinese Experiment (2013)
Working Paper: Does working from home work? Evidence from a Chinese experiment (2013)
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
Persistent link: https://EconPapers.repec.org/RePEc:nbr:nberwo:18871
Ordering information: This working paper can be ordered from
Access Statistics for this paper
More papers in NBER Working Papers from National Bureau of Economic Research, Inc National Bureau of Economic Research, 1050 Massachusetts Avenue Cambridge, MA 02138, U.S.A.. Contact information at EDIRC.
Bibliographic data for series maintained by ().