Economics at your fingertips  

Forgetting and Heterogeneity in Task Delay: Evidence from New York City Parking-Ticket Recipients

Ori Heffetz, Ted O'Donoghue and Henry Schneider

No 23012, NBER Working Papers from National Bureau of Economic Research, Inc

Abstract: We study response behavior of New York City parking-ticket recipients by analyzing administrative data on 6.6 million tickets issued to 2 million individuals over two years. Exploiting variation (from a policy change and a field experiment) in letters sent to recipients, we find that forgetting plays a major role in delay–letters seem to act mostly as reminders, with their content mattering little. Moreover, by studying an individual’s behavior across multiple tickets, we find significant heterogeneity in underlying types, with different types reacting differently to deadlines and reminders. Failure to account for this heterogeneity yields biased–and sometimes incorrect–conclusions.

JEL-codes: D03 D04 D12 (search for similar items in EconPapers)
Date: 2016-12
New Economics Papers: this item is included in nep-ure
Note: AG PE
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2) Track citations by RSS feed

Downloads: (external link) (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link:

Ordering information: This working paper can be ordered from

Access Statistics for this paper

More papers in NBER Working Papers from National Bureau of Economic Research, Inc National Bureau of Economic Research, 1050 Massachusetts Avenue Cambridge, MA 02138, U.S.A.. Contact information at EDIRC.
Bibliographic data for series maintained by ().

Page updated 2020-09-15
Handle: RePEc:nbr:nberwo:23012