The Effect of Price on Firm Reputation

Michael Luca and Oren Reshef

No 27405, NBER Working Papers from National Bureau of Economic Research, Inc

Abstract: While a business's reputation can affect its pricing, prices can also affect its reputation. To explore the effect of prices on reputation, we investigate daily data on menu prices and online ratings from a large rating and ordering platform. We find that a price increase of 1% leads to a decrease of 3%-5% in the average rating. Consistent with this, the overall distribution of ratings for cheaper restaurants is similar to that of more expensive restaurants. Finally, these effects don't seem to be driven by consumer retaliation against price changes, but by changes in absolute price levels.

JEL-codes: D4 D8 L0 (search for similar items in EconPapers)
Date: 2020-06
New Economics Papers: this item is included in nep-com and nep-ind
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Published as Michael Luca & Oren Reshef, 2021. "The Effect of Price on Firm Reputation," Management Science, vol 67(7), pages 4408-4419.

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