Improving Management through Worker Evaluations: Evidence from Auto Manufacturing

Jing Cai and Shing-Yi Wang

No 27680, NBER Working Papers from National Bureau of Economic Research, Inc

Abstract: Using a randomized experiment with an automobile manufacturing firm in China, we measure the effects of letting workers evaluate their managers on worker and firm outcomes. In the treatment teams, workers evaluate their supervisors monthly. We find that providing feedback leads to significant reductions in worker turnover and increases in team-level productivity. In addition, workers report higher levels of happiness and positive mood. The evidence suggests that these results are driven by changes in the behavior of managers and an overall better relationship between managers and workers.

JEL-codes: D22 O1 (search for similar items in EconPapers)
Date: 2020-08
New Economics Papers: this item is included in nep-bec, nep-cna, nep-eff, nep-exp, nep-hap and nep-hrm
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Citations: View citations in EconPapers (6)

Published as Jing Cai & Shing-Yi Wang, 2022. "Improving Management Through Worker Evaluations: Evidence from Auto Manufacturing," The Quarterly Journal of Economics, vol 137(4), pages 2459-2497.

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