Citizen Adoptation of E-government Based on TAM and TPB Models

Daniel Belanche, Luis Casalo and Carlos Flavián ()

No 170, Apas Papers from Academic Public Administration Studies Archive - APAS

Abstract: The increasing use of the Internet has enabled government to promote online initiatives to connect government to citizens. Indeed, the provision of public e-services may be understood as an improvement in the public function of the Administration. However, e-government initiatives are sometimes fruitless since citizens do not accept them. To move on this topic, the objective of this work is to propose a model based on TAM and TPB theories to better understand e-government adoption. In addition, we also integrate trust in the proposed model since this variable has an especial relevance in e-transactions. Finally, we propose some recommendations for the management of e-government initiatives.

Keywords: E-Government adoption; TAM; TPB; Trust; G2C relationship (search for similar items in EconPapers)
Date: 2010-07-05
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Persistent link: https://EconPapers.repec.org/RePEc:nsu:apasro:170

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