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Marketing Approach in Financial Services Area

Veronika Braciníková () and Kateřina Matušínská ()
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Veronika Braciníková: Department of Business Economics and Management, School of Business Administration, Silesian University
Kateřina Matušínská: Department of Business Economics and Management, School of Business Administration, Silesian University

No 39, Working Papers from Silesian University, School of Business Administration

Abstract: In today's consumer times, marketing is not focused just on marketing issues, but it is part of wider context of enterprises and strategic, tactical and operational management of firms, companies, regions and other organizations. Marketing has basis in many models, starting with marketing mix. The traditional approach of seeing the marketing mix from the producer point of view has now changed to the customer´s perspective. There is a need of customer oriented marketing mix to satisfy the customers. So, the aim of this paper is to investigate impact of tactical marketing in the concept of 5C on consumer perceptions and behaviour. The analysis of primary marketing research data was based on the number of 412 respondents. The consumers were questioned about their behaviour within the topic of customer value, costs to the customer, convenience, communication and customer approach. When deciding about the selection of financial institutions and financial products as fundamental criteria are said to be costs to the customer - pricing policy, convenience - physical availability of branches and their physical evidence.

Keywords: marketing; marketing mix “5C”; financial services; primary marketing research (search for similar items in EconPapers)
JEL-codes: M31 (search for similar items in EconPapers)
New Economics Papers: this item is included in nep-mkt
Date: 2017-04-26
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