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Nonverbal language – the weapon of the insurance agent

Narcis Mitu ()

MPRA Paper from University Library of Munich, Germany

Abstract: Within the insurance process, the person who insures as well as the person who wishes to buy an insurance policy must control well enough the communication techniques. In deed, the insurance is grounded on communication. Various scientific researches showed that most people involved in a business are very careful to what they say and the way they say it. Along with the way we speak, in the insurance field as well as in other many fields we tried to emplasize the necessity of ackowledging and controlling the nonverbal communication techiniques.

Keywords: nonverbal communication; insurance (search for similar items in EconPapers)
JEL-codes: D70 D83 G20 (search for similar items in EconPapers)
Date: 2008
New Economics Papers: this item is included in nep-cbe and nep-ias
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