Nonverbal language – the weapon of the insurance agent
Narcis Mitu ()
MPRA Paper from University Library of Munich, Germany
Within the insurance process, the person who insures as well as the person who wishes to buy an insurance policy must control well enough the communication techniques. In deed, the insurance is grounded on communication. Various scientific researches showed that most people involved in a business are very careful to what they say and the way they say it. Along with the way we speak, in the insurance field as well as in other many fields we tried to emplasize the necessity of ackowledging and controlling the nonverbal communication techiniques.
Keywords: nonverbal communication; insurance (search for similar items in EconPapers)
JEL-codes: D70 D83 G20 (search for similar items in EconPapers)
New Economics Papers: this item is included in nep-cbe and nep-ias
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Journal Article: Nonverbal language - the weapon of the insurance agent (2008)
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Persistent link: https://EconPapers.repec.org/RePEc:pra:mprapa:10771
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