Dedication versus flexibility in field service operation

F. Karaesmen, F.A. van der Duyn Schouten and L.N. van Wassenhove
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F.A. van der Duyn Schouten: Tilburg University, Center For Economic Research

No 1998-24, Discussion Paper from Tilburg University, Center for Economic Research

Keywords: after sales service; decision theory; operational research (search for similar items in EconPapers)
Date: 1998
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