On the practical significance of hindsight bias: The case of the expectancy-disconfirmation model of consumer satisfaction

Rami Zwick (), R. Pieters and H. Baumgartner
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R. Pieters: Tilburg University, School of Economics and Management

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Date: 1995
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Journal Article: On the Practical Significance of Hindsight Bias: The Case of the Expectancy-Disconfirmation Model of Consumer Satisfaction (1995)
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