Working hours and productivity

Marion Collewet and Jan Sauermann

No 9, Research Memorandum from Maastricht University, Graduate School of Business and Economics (GSBE)

Abstract: This paper studies the link between working hours and productivity using daily information on working hours and performance of a sample of call centre agents. We exploit variation in the number of hours worked by the same employee across days and weeks due to central scheduling, enabling us to estimate the effect of working hours on productivity. We find that as the number of hours worked increases, the average handling time for a call increases, meaning that agents become less productive. This result suggests that fatigue can play an important role, even in jobs with mostly part-time workers.

JEL-codes: J22 J23 M12 M54 (search for similar items in EconPapers)
Date: 2017-04-10
New Economics Papers: this item is included in nep-eff and nep-eur
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Citations: View citations in EconPapers (26)

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Journal Article: Working hours and productivity (2017)
Working Paper: Working hours and productivity (2017)
Working Paper: Working Hours and Productivity (2017)
Working Paper: Working Hours and Productivity (2017)
Working Paper: Working hours and productivity (2017)
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Persistent link: https://EconPapers.repec.org/RePEc:unm:umagsb:2017009

DOI: 10.26481/umagsb.2017009

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