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Working hours and productivity

Marion Collewet and Jan Sauermann ()

No 4, ROA Research Memorandum from Maastricht University, Research Centre for Education and the Labour Market (ROA)

Abstract: This paper studies the link between working hours and productivity using daily information on working hours and performance of a sample of call centre agents. We exploit variation in the number of hours worked by the same employee across days and weeks due to central scheduling, enabling us to estimate the eect of working hours on productivity. We nd that as the number of hours worked increases, the average handling time for a call increases, meaning that agents become less productive. This result suggests that fatigue can play an important role, even in jobs with mostly part-time workers.

Keywords: working hours; productivity; output; labour demand (search for similar items in EconPapers)
JEL-codes: J23 J22 M12 M54 (search for similar items in EconPapers)
New Economics Papers: this item is included in nep-lma
Date: 2017
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3) Track citations by RSS feed

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Journal Article: Working hours and productivity (2017) Downloads
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Working Paper: Working Hours and Productivity (2017) Downloads
Working Paper: Working Hours and Productivity (2017) Downloads
Working Paper: Working hours and productivity (2017) Downloads
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