Working hours and productivity

Marion Collewet and Jan Sauermann

No 4, ROA Research Memorandum from Maastricht University, Research Centre for Education and the Labour Market (ROA)

Abstract: This paper studies the link between working hours and productivity using daily information on working hours and performance of a sample of call centre agents. We exploit variation in the number of hours worked by the same employee across days and weeks due to central scheduling, enabling us to estimate the eect of working hours on productivity. We nd that as the number of hours worked increases, the average handling time for a call increases, meaning that agents become less productive. This result suggests that fatigue can play an important role, even in jobs with mostly part-time workers.

JEL-codes: J22 J23 M12 M54 (search for similar items in EconPapers)
Date: 2017-01-01
New Economics Papers: this item is included in nep-lma
References: Add references at CitEc
Citations: View citations in EconPapers (27)

Downloads: (external link)
https://cris.maastrichtuniversity.nl/ws/files/11867448/ROA_RM_2017_4.pdf (application/pdf)

Related works:
Journal Article: Working hours and productivity (2017)
Working Paper: Working hours and productivity (2017)
Working Paper: Working Hours and Productivity (2017)
Working Paper: Working Hours and Productivity (2017)
Working Paper: Working hours and productivity (2017)
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:unm:umaror:2017004

DOI: 10.26481/umaror.2017004

Access Statistics for this paper

More papers in ROA Research Memorandum from Maastricht University, Research Centre for Education and the Labour Market (ROA) Contact information at EDIRC.
Bibliographic data for series maintained by Andrea Willems () and Leonne Portz ().