Cooperating for service excellence in multi-channel service systems: an empirical assessment

C. Wiertz, J.C. de Ruyter and A.C.P. Streukens
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C. Wiertz: Externe publicaties SBE
J.C. de Ruyter: Marketing & Supply Chain Management
A.C.P. Streukens: Marketing & Supply Chain Management

No 16, Research Memorandum from Maastricht University, Maastricht Research School of Economics of Technology and Organization (METEOR)

Date: 2003-01-01
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Persistent link: https://EconPapers.repec.org/RePEc:unm:umamet:2003016

DOI: 10.26481/umamet.2003016

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