Digitizing Cash Transfers to Remote Rural Populations: Challenges and Solutions from theExperience of Zambia

Emma Sameh Wadie Hobson, Craig Patrick Kilfoil and Andrea Martin

No 177338, Social Protection Discussion Papers and Notes from The World Bank

Abstract: There is currently a major focus on digitization within African countries, with the interest of,on the one hand, increasing efficiency and lowering the cost-of-service delivery, and on the other hand, increasingfinancial inclusion for excluded parts of the population. Zambia provides an important case study of digitization ofsocial protection transfers. Whilst Zambia is sparsely populated with remote rural populations often living up to100 km from the nearest town, making beneficiaries hard to reach with digital services, the country has successfullydemonstrated that cash transfers can be digitized for remote rural populations to varying extents, tailored to theirparticular context. This Discussion Note presents challenges faced and solutions found in digitizing cash transferpayments in Zambia, which may be of interest to other countries embarking on similar endeavors.

Date: 2022-10-01
New Economics Papers: this item is included in nep-afr, nep-mfd and nep-pay
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