The Matrix of Change: A Tool for Business Process Reengineering

Erik Brynjolfsson, Amy Austin Renshaw and Marshall van Alstyne

Working Paper Series from MIT Center for Coordination Science

Abstract: Business process reengineering efforts suffer from low success rates, due in part to a lack of tools for managing the change process. The Matrix of Change can help managers identify critical interactions among processes. In particular, this tool helps managers deal with issues such as how quickly change should proceed, the order in which changes should take place, whether to start at a new site, and whether the proposed systems are stable and coherent. When applied at a medical products manufacturer, the Matrix of Change provided unique and useful guidelines for change management.

Date: 1996-01
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