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Human resource management practices and organizational performance. The mediator role of immaterial satisfaction in Italian Social Cooperatives

Silvia Sacchetti, Ermanno Tortia () and Francisco J. L�pez Arceiz ()
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Francisco J. L�pez Arceiz: Faculty of Economics and Business Studies, Universidad de Zaragoza

Documentos de Trabajo from Facultad de Ciencias Económicas y Empresariales, Universidad de Zaragoza

Abstract: The paper deals with the mediating role of immaterial satisfaction between substantive human resources (HR) features and organizational performance. We address this relationship in the Italian social service sector using a survey dataset that includes 4134 workers and 320 not-for-profit social cooperatives. The obtained results show that human resource management (HRM) practices influence immaterial satisfaction and, satisfaction positively impacts on firm performance. However, the impact of the different HRM practices is not the same. In this sense, worker involvement and workload pressure have a positive impact on firm performance; but task autonomy or collaborative teamwork do not have impact on organizational performance.

Keywords: Immaterial satisfaction; workload pressure; autonomy; involvement; teamwork; firm performance. (search for similar items in EconPapers)
JEL-codes: J28 J81 L15 L25 L84 M54 (search for similar items in EconPapers)
Date: 2016-02
New Economics Papers: this item is included in nep-bec, nep-cse, nep-hap and nep-hrm
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