Details about Dirk Van den Poel

Access statistics for papers by Dirk Van den Poel.

Last updated 2009-08-25. Update your information in the RePEc Author Service.

Short-id: pva154

Working Papers

2009

1. Benefits of Quantile Regression for the Analysis of Customer Lifetime Value in a Contractual Setting: An Application in Financial Services
   Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration
2. Data Augmentation by Predicting Spending Pleasure Using Commercially Available External Data
   Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration

2008

3. Handling class imbalance in customer churn prediction
   Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration
4. Integrating the Voice of Customers through Call Center Emails into a Decision Support System for Churn Prediction
   Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration

2007

5. Banking behaviour after the lifecycle event of “moving in together”: An exploratory study of the role of marketing investments
   Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration
   See also Journal Article in European Journal of Operational Research (2007)
6. Improving Customer Complaint Management by Automatic Email Classification Using Linguistic Style Features as Predictors
   Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration
7. Predicting home-appliance acquisition sequences: Markov/Markov for Discrimination and survival analysis for modeling sequential information in NPTB models
   Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration
8. Random Forrests for Multiclass classification: Random Multinomial Logit
   Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations
9. Random Multiclass Classification: Generalizing Random Forests to Random MNL and Random NB
   Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration
10. Separating Financial From Commercial Customer Churn: A Modeling Step Towards Resolving The Conflict Between The Sales And Credit Department
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration

2006

11. Churn Prediction in Subscription Services: an Application of Support Vector Machines While Comparing Two Parameter-Selection Techniques
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration
12. Exploiting Randomness for Feature Selection in Multinomial Logit: a CRM Cross-Sell Application
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration
13. The Kinked Demand Curve and Price Rigidity: Evidence from Scanner Data
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations
    Also in Research series, National Bank of Belgium (2006) View citations
14. Using Predicted Outcome Stratified Sampling to Reduce the Variability in Predictive Performance of a One-Shot Train-and-Test Split for Individual Customer Predictions
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations

2005

15. Assessing and exploiting the profit function by modeling the net impact of targeted marketing
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations
16. CRM at a Pay-TV Company: Using Analytical Models to Reduce Customer Attrition by Targeted Marketing for Subscription Services
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration
17. Constrained optimization of data-mining problems to improve model performance: A direct-marketing application
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations
18. Incorporating sequential information into traditional classification models by using an element/position- sensitive SAM
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations
19. Investigating the post-complaint period by means of survival analysis
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration
20. Predicting Customer Loyalty Using The Internal Transactional Database
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations

2004

21. Bayesian Kernel-Based Classification for Financial Distress Detection
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration
    See also Journal Article in European Journal of Operational Research (2006)
22. Dynamic cross-sales effects of price promotions: Empirical generalizations
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration
23. Investigating the role of product features in preventing customer churn, by using survival analysis and choice modeling: The case of financial services
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations
24. Neural Network Survival Analysis for Personal Loan Data
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration
25. Predicting Customer Retention and Profitability by Using Random Forests and Regression Forests Techniques
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations
26. The Impact of Sample Bias on Consumer Credit Scoring Performance and Profitability
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration
27. Why promotion strategies based on market basket analysis do not work
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations

2003

28. Customer Attrition Analysis For Financial Services Using Proportional Hazard Models
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations
    See also Journal Article in European Journal of Operational Research (2004)
29. Customer Base Analysis: Partial Defection of Behaviorally-Loyal Clients in a Non-Contractual FMCG Retail Setting
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations
    See also Journal Article in European Journal of Operational Research (2005)
30. Customer-Adapted Coupon Targeting Using Feature Selection
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations
31. Direct and Indirect Effects of Retail Promotions
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations
32. Does Attitudinal Commitment to Stores Always Lead to Behavioral Loyalty? The Moderating Effect of Age
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations
33. Investigating Purchasing Patterns for Financial Services using Markov, MTD and MTDg Models
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations
34. Joint Optimization of Customer Segmentation and Marketing Policy to Maximize Long-Term Profitability
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration
    Also in Econometric Institute Report, Erasmus University Rotterdam, Econometric Institute (2002) View citations
35. Predicting Mail-Order Repeat Buying: Which Variables Matter?
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations
36. Predicting Online Purchasing Behavior
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration
    See also Journal Article in European Journal of Operational Research (2005)

2002

37. Bayesian Network Classifiers for Identifying the Slope of the Customer - Lifecycle of Long-Life Customers
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations
    See also Journal Article in European Journal of Operational Research (2004)

Journal Articles

2007

1. Banking behaviour after the lifecycle event of "moving in together": An exploratory study of the role of marketing investments
   European Journal of Operational Research, 2007, 183, (1), 345-369
   See also Working Paper (2007)

2006

2. Bayesian kernel based classification for financial distress detection
   European Journal of Operational Research, 2006, 172, (3), 979-1003
   See also Working Paper (2004)
3. Investigating purchasing-sequence patterns for financial services using Markov, MTD and MTDg models
   European Journal of Operational Research, 2006, 170, (3), 710-734 View citations

2005

4. Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting
   European Journal of Operational Research, 2005, 164, (1), 252-268 View citations
   See also Working Paper (2003)
5. Predicting online-purchasing behaviour
   European Journal of Operational Research, 2005, 166, (2), 557-575
   See also Working Paper (2003)

2004

6. Bayesian network classifiers for identifying the slope of the customer lifecycle of long-life customers
   European Journal of Operational Research, 2004, 156, (2), 508-523 View citations
   See also Working Paper (2002)
7. Customer attrition analysis for financial services using proportional hazard models
   European Journal of Operational Research, 2004, 157, (1), 196-217 View citations
   See also Working Paper (2003)

2002

8. Bayesian neural network learning for repeat purchase modelling in direct marketing
   European Journal of Operational Research, 2002, 138, (1), 191-211 View citations

1999

9. Consumer Acceptance of the Internet as a Channel of Distribution
   Journal of Business Research, 1999, 45, (3), 249-256 View citations