Details about Dirk Van den Poel

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Short-id: pva154

Working Papers

2012

1. Enhanced Decision Support in Credit Scoring Using Bayesian Binary Quantile Regression
   Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration
2. Enterprise architecture management for small and medium sized enterprises: a case study and tool support
   Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration
3. IMPROVING CUSTOMER RETENTION IN FINANCIAL SERVICES USING KINSHIP NETWORK INFORMATION
   Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration
4. Implicit Contracts and Price Stickiness: Evidence from Customer-Level Scanner Data
   Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (1)
5. Improved Multilevel Security with Latent Semantic Indexing
   Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (2)
6. Including Spatial Interdependence in Customer Acquisition Models: a Cross-Category Comparison
   Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (1)
7. Modeling Partial Customer Churn: On the Value of First Product-Category Purchase Sequences
   Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration
8. Reconciling Performance and Interpretability in Customer Churn Prediction using Ensemble Learning based on Generalized Additive Models
   Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration
9. Technology Classification with Latent Semantic Indexing
   Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration
10. The Relevant Length of Customer Event History for Churn Prediction: How long is long enough?
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration
11. The Role of Seed Money and Threshold Size in Optimizing Fundraising Campaigns: Past Behavior Matters!
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration

2011

12. An empirical evaluation of rotation-based ensemble classifiers for customer churn prediction
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (2)
13. Analyzing existing customers’ websites to improve the customer acquisition process as well as the profitability prediction in B-to-B marketing
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (5)
14. Price Rigidity in Europe and the US: A Comparative Analysis Using Scanner Data
    2011 Meeting Papers, Society for Economic Dynamics
    Also in Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration (2010) View citations (2)

2010

15. A compared R&D-based and patent-based cross impact analysis for identifying relationships between technologies
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (4)
16. Binary quantile regression: A Bayesian approach based on the asymmetric Laplace density
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (1)
17. Empathy as Added Value in Predicting Donation Behavior
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (1)
    See also Journal Article in Journal of Business Research (2011)
18. Ensemble classification based on generalized additive models
    Working Papers, Hogeschool-Universiteit Brussel, Faculteit Economie en Management View citations (3)
    Also in Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration (2009)
    See also Journal Article in Computational Statistics & Data Analysis (2010)
19. Improving campaign success rate by tailoring donation requests along the donor lifecycle
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration
20. Improving purchasing behavior predictions by data augmentation with situational variables
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (4)
    See also Journal Article in International Journal of Information Technology & Decision Making (IJITDM) (2010)

2009

21. Benefits of Quantile Regression for the Analysis of Customer Lifetime Value in a Contractual Setting: An Application in Financial Services
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (1)
22. Data Augmentation by Predicting Spending Pleasure Using Commercially Available External Data
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (3)
23. Improved Marketing Decision Making in a Customer Churn Prediction Context Using Generalized Additive Models
    Working Papers, Hogeschool-Universiteit Brussel, Faculteit Economie en Management
    Also in Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration (2009) View citations (5)
24. Mining Ideas from Textual Information
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (4)
25. Modeling complex longitudinal consumer behavior with Dynamic Bayesian Networks: An Acquisition Pattern Analysis application
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration
26. Predicting web site audience demographics for web advertising targeting using multi-web site clickstream data
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (1)

2008

27. Handling class imbalance in customer churn prediction
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (4)
28. Improving Customer Attrition Prediction by Integrating Emotions from Client/Company Interaction Emails and Evaluating Multiple Classifiers
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (3)
29. Integrating the Voice of Customers through Call Center Emails into a Decision Support System for Churn Prediction
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (3)

2007

30. Banking behaviour after the lifecycle event of “moving in together”: An exploratory study of the role of marketing investments
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration
    See also Journal Article in European Journal of Operational Research (2007)
31. Improving Customer Complaint Management by Automatic Email Classification Using Linguistic Style Features as Predictors
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (1)
32. Predicting home-appliance acquisition sequences: Markov/Markov for Discrimination and survival analysis for modeling sequential information in NPTB models
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (5)
33. Random Forrests for Multiclass classification: Random Multinomial Logit
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (6)
34. Random Multiclass Classification: Generalizing Random Forests to Random MNL and Random NB
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration
35. Separating Financial From Commercial Customer Churn: A Modeling Step Towards Resolving The Conflict Between The Sales And Credit Department
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (1)

2006

36. Bayesian kernel based classification for financial distress detection
    Open Access publications from Katholieke Universiteit Leuven, Katholieke Universiteit Leuven
    Also in Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration (2004)
    See also Journal Article in European Journal of Operational Research (2006)
37. Churn Prediction in Subscription Services: an Application of Support Vector Machines While Comparing Two Parameter-Selection Techniques
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (8)
38. Exploiting Randomness for Feature Selection in Multinomial Logit: a CRM Cross-Sell Application
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration
39. The Kinked Demand Curve and Price Rigidity: Evidence from Scanner Data
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (5)
    Also in Working Paper Research, National Bank of Belgium (2006) View citations (21)
    See also Journal Article in Scandinavian Journal of Economics (2010)
40. Using Predicted Outcome Stratified Sampling to Reduce the Variability in Predictive Performance of a One-Shot Train-and-Test Split for Individual Customer Predictions
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (1)

2005

41. Assessing and exploiting the profit function by modeling the net impact of targeted marketing
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (11)
42. CRM at a Pay-TV Company: Using Analytical Models to Reduce Customer Attrition by Targeted Marketing for Subscription Services
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (2)
43. Constrained optimization of data-mining problems to improve model performance: A direct-marketing application
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (2)
44. Incorporating sequential information into traditional classification models by using an element/position- sensitive SAM
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (2)
45. Investigating the post-complaint period by means of survival analysis
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration
46. Predicting Customer Loyalty Using The Internal Transactional Database
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (14)

2004

47. Bayesian network classifiers for identifying the slope of the customer lifecycle of long-life customers
    Open Access publications from Katholieke Universiteit Leuven, Katholieke Universiteit Leuven View citations (6)
    Also in Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration (2002) View citations (1)
    See also Journal Article in European Journal of Operational Research (2004)
48. Dynamic cross-sales effects of price promotions: Empirical generalizations
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration
49. Investigating the role of product features in preventing customer churn, by using survival analysis and choice modeling: The case of financial services
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (6)
50. Neural Network Survival Analysis for Personal Loan Data
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration
51. Predicting Customer Retention and Profitability by Using Random Forests and Regression Forests Techniques
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (8)
52. The Impact of Sample Bias on Consumer Credit Scoring Performance and Profitability
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (1)
53. Why promotion strategies based on market basket analysis do not work
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (1)

2003

54. Customer Attrition Analysis For Financial Services Using Proportional Hazard Models
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (8)
    See also Journal Article in European Journal of Operational Research (2004)
55. Customer Base Analysis: Partial Defection of Behaviorally-Loyal Clients in a Non-Contractual FMCG Retail Setting
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (8)
    See also Journal Article in European Journal of Operational Research (2005)
56. Customer-Adapted Coupon Targeting Using Feature Selection
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (4)
57. Direct and Indirect Effects of Retail Promotions
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (4)
58. Does Attitudinal Commitment to Stores Always Lead to Behavioral Loyalty? The Moderating Effect of Age
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (1)
59. Investigating Purchasing Patterns for Financial Services using Markov, MTD and MTDg Models
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (2)
60. Joint Optimization of Customer Segmentation and Marketing Policy to Maximize Long-Term Profitability
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (5)
61. Predicting Mail-Order Repeat Buying: Which Variables Matter?
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (5)
    See also Journal Article in Review of Business and Economics (2003)
62. Predicting Online Purchasing Behavior
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration View citations (5)
    See also Journal Article in European Journal of Operational Research (2005)

2002

63. Bayesian neural network learning for repeat purchase modelling in direct marketing
    Open Access publications from Katholieke Universiteit Leuven, Katholieke Universiteit Leuven View citations (15)
    Also in Open Access publications from Katholieke Universiteit Leuven, Katholieke Universiteit Leuven (2001) View citations (4)
    See also Journal Article in European Journal of Operational Research (2002)

2001

64. Wrapped feature selection for neural networks in direct marketing
    Open Access publications from Katholieke Universiteit Leuven, Katholieke Universiteit Leuven
    Also in Open Access publications from Katholieke Universiteit Leuven, Katholieke Universiteit Leuven (2000)

Journal Articles

2012

1. Binary quantile regression: a Bayesian approach based on the asymmetric Laplace distribution
   Journal of Applied Econometrics, 2012, 27, (7), 1174-1188
2. Predicting partial customer churn using Markov for discrimination for modeling first purchase sequences
   Advances in Data Analysis and Classification, 2012, 6, (4), 337-353

2011

3. Empathy as added value in predicting donation behavior
   Journal of Business Research, 2011, 64, (12), 1288-1295
   See also Working Paper (2010)

2010

4. Ensemble classification based on generalized additive models
   Computational Statistics & Data Analysis, 2010, 54, (6), 1535-1546 View citations (3)
   See also Working Paper (2010)
5. IMPROVING PURCHASING BEHAVIOR PREDICTIONS BY DATA AUGMENTATION WITH SITUATIONAL VARIABLES
   International Journal of Information Technology & Decision Making (IJITDM), 2010, 09, (06), 853-872 View citations (4)
   See also Working Paper (2010)
6. The Kinked Demand Curve and Price Rigidity: Evidence from Scanner Data
   Scandinavian Journal of Economics, 2010, 112, (4), 723-752 View citations (4)
   See also Working Paper (2006)

2007

7. Banking behaviour after the lifecycle event of "moving in together": An exploratory study of the role of marketing investments
   European Journal of Operational Research, 2007, 183, (1), 345-369
   See also Working Paper (2007)

2006

8. Bayesian kernel based classification for financial distress detection
   European Journal of Operational Research, 2006, 172, (3), 979-1003
   See also Working Paper (2006)
9. Investigating purchasing-sequence patterns for financial services using Markov, MTD and MTDg models
   European Journal of Operational Research, 2006, 170, (3), 710-734 View citations (8)

2005

10. Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting
    European Journal of Operational Research, 2005, 164, (1), 252-268 View citations (9)
    See also Working Paper (2003)
11. Predicting online-purchasing behaviour
    European Journal of Operational Research, 2005, 166, (2), 557-575 View citations (7)
    See also Working Paper (2003)

2004

12. Bayesian network classifiers for identifying the slope of the customer lifecycle of long-life customers
    European Journal of Operational Research, 2004, 156, (2), 508-523 View citations (7)
    See also Working Paper (2004)
13. Customer attrition analysis for financial services using proportional hazard models
    European Journal of Operational Research, 2004, 157, (1), 196-217 View citations (12)
    See also Working Paper (2003)

2003

14. Predicting Mail-Order Repeat Buying. Which Variables Matter?
    Review of Business and Economics, 2003, XLVIII, (3), 371-404
    See also Working Paper (2003)

2002

15. Bayesian neural network learning for repeat purchase modelling in direct marketing
    European Journal of Operational Research, 2002, 138, (1), 191-211 View citations (17)
    See also Working Paper (2002)

1999

16. Consumer Acceptance of the Internet as a Channel of Distribution
    Journal of Business Research, 1999, 45, (3), 249-256 View citations (13)