The value architecture of servitization: Expanding the research scope

Patricia Carolina Garcia Martin, Andreas Schroeder and Ali Ziaee Bigdeli

Journal of Business Research, 2019, vol. 104, issue C, 438-449

Abstract: Servitization generates implications for the manufacturers' value creation, delivery and capture processes and also for their customers and business partners. As individual studies have started to investigate the different value processes in servitization and the effects they have on the manufacturers' wider context, it becomes important to consolidate prior research and develop an integrative understanding of value in servitization. The present study is based on a systematic review of the servitization literature, expanding the research scope from a dyadic to a triadic, network and system level of analysis. The study creates a value architecture framework which establishes a comprehensive understanding of value in servitization, with implications for future servitization theory building and strategy development.

Keywords: Value; Servitization; Advanced services; Manufacturing (search for similar items in EconPapers)
Date: 2019
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Citations: View citations in EconPapers (21)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:jbrese:v:104:y:2019:i:c:p:438-449

DOI: 10.1016/j.jbusres.2019.04.010

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