Evolving two-generation services to disrupt the intergenerational effects of poverty and promote family well-being

Shikha Upadhyaya, Christopher P. Blocker, H. Rika Houston and Marjorie R. Sims

Journal of Business Research, 2021, vol. 125, issue C, 324-335

Abstract: How do social services disrupt the generational effects of poverty to help families flourish? To address this question, we highlight a less familiar, but resurgent, social work model known as two-generation services that avoids serving only individuals and instead orients around holistic family outcomes. Despite the optimism of leading think tanks and publicized exemplars, the prevalence of the two-generation approach is rare. To empower these initiatives with ideas to reach their potential, we synthesize two-generation principles with extant research and data with social service participants to identify gaps in service design and value creation that impede two-generation approaches. Analysis reveals entrenched skepticism and imbalanced polarities for families that participate in social service ecosystems. To stimulate progress against these imbalances, we synthesize insights from Family Systems Theory and Service-Dominant Logic to generate research propositions and practical insights for services seeking to reduce the intergenerational effects of poverty and promote family well-being.

Keywords: Social services; Intergenerational effects of poverty; Service dominant logic (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:jbrese:v:125:y:2021:i:c:p:324-335

DOI: 10.1016/j.jbusres.2020.12.019

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