The role of sense of community in harnessing the wisdom of crowds and creating collaborative knowledge during the COVID-19 pandemic

Khaled Saleh Al-Omoush, Maria Orero-Blat and Domingo Ribeiro-Soriano

Journal of Business Research, 2021, vol. 132, issue C, 765-774

Abstract: This study investigates the role of sense of community in harnessing the wisdom of the crowd and creating collaborative knowledge during the COVID-19 pandemic. It also explores the impact of collaborative knowledge creation on the perceived value of social media crowdsourcing in such crises. PLS-SEM was used to analyze the data and test the research model. The results show that sense of community has a significant role in harnessing the wisdom of the crowd and creating collaborative knowledge. The results confirm a significant impact of sense of community, the wisdom of the crowd, and collaborative knowledge creation on the perceived value of social media crowdsourcing in responding to the COVID-19 crisis.

Keywords: Sense of community; Wisdom of the crowd; Collaborative knowledge; Social media crowdsourcing; Perceived value (search for similar items in EconPapers)
Date: 2021
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Citations: View citations in EconPapers (13)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:jbrese:v:132:y:2021:i:c:p:765-774

DOI: 10.1016/j.jbusres.2020.10.056

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