 The Use of Mobile Applications for Purchasing Tickets for Public Transportation in PolandLeszek Gracz European Research Studies Journal, 2023, vol. XXVI, issue 4, 86-95 Abstract: Purpose: This paper examines the actual use of mobile applications by consumers in Poland, seeking differences among various consumer groups. Design/Methodology/Approach: The survey was conducted in 2022 using the CAWI technique on a representative sample of 1,067 people. To investigate the use of mobile applications for ticket sales, a questionnaire was designed with a range of answers covering the frequency of such applications' usage. Findings: Poles are aware of mobile tickets; however, more than half of the respondents (54.1%) have never used a mobile application to purchase a public transportation ticket. Only 3.7% use a mobile app every day. There is no statistically significant correlation between the use of mobile applications for purchasing transportation tickets with respect to education level. However, there is a strong correlation with age and some correlation with the respondents' place of residence. Practical Implications: The use of mobile applications for purchasing public transportation tickets in Poland is on the rise. Therefore, every public transportation provider should consider implementing this technology. Originality/value: The paper is based on own, primary research. Keywords: Mobile apps; tickets; Poland. (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:ers:journl:v:xxvi:y:2023:i:4:p:86-95 Access Statistics for this article More articles in European Research Studies Journal from European Research Studies Journal |
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