HOW TO MANAGE COMMUNICATION IN PROJECT MANAGEMENT?

Bigot Meava

Holistic Marketing Management Journal, 2013, vol. 3, issue 3, 29-34

Abstract: The ability to manage communication is crucial in project management. This field could be either a key success factor if stakeholders use it properly or an element slowing the project down or threaten it if there are some communication barriers. Indeed communication issues are costly. In consequence the project leader needs to master communication knowledge and to create an effective communication plan because this field is about giving the right piece of information to the right person at the right time. Misunderstanding may appear easily if the project team has poor communication skills or if there are communication barriers. The encoder/decoder model helps realizing that the formulation and understanding of the message are subject to subjectivity because the sender and the receiver often don’t use the exact same language. This is typically true in transversal and multicultural projects. Team building may be used to help the project team members knowing each other better and adapt their way of communicating to their colleagues. It is also crucial to use the appropriate communication tools according to the type of project managed. Finally feedback is very important to communicate in project management as it may help checking if the message is understood.

Keywords: project management; communication barriers; feedback; communication systems model; face-to-face communication (search for similar items in EconPapers)
JEL-codes: M14 M54 (search for similar items in EconPapers)
Date: 2013
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