Street-level bureaucrats in der Arbeitsverwaltung: Dienstleistungsprozesse und reformierte Arbeitsvermittlung aus Sicht der Vermittler

Christopher Osiander and Joß Steinke
Additional contact information
Christopher Osiander: Institute for Employment Research (IAB), Nuremberg, Germany

No 201115, IAB-Discussion Paper from Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany]

Abstract: "This article deals with the role of caseworkers in Germany's Federal Employment Agency ('Bundesagentur für Arbeit') in the process of implementing administrative reforms. We argue that a successful outcome of reforms depends heavily on how caseworkers understand and interpret innovations. Our new data reveal how caseworkers assess the impact of the reforms and how they see themselves in the process. The results suggest that particularly the recent reforms' acceptance by street-level-bureaucrats is a necessary background for its successful implementation." (Author's abstract, IAB-Doku) ((en))

Keywords: Bundesrepublik Deutschland; Bundesagentur für Arbeit; Case Management; Controlling; Dienstleistungsorientierung; Eingliederungsvereinbarung; Handlungsspielraum; Kundenorientierung; Organisation; Praxisbezug; Profiling; Reform; Arbeitsagenturen; Selbsteinschätzung; Selbstverständnis; Sozialgesetzbuch II; Sozialgesetzbuch III; Sozialversicherung; Trägerschaft; Typologie; Zielvereinbarung; Arbeitsvermittler; Arbeitsvermittler; Arbeitsvermittlung; Arbeitsverwaltung; 2009-2009 (search for similar items in EconPapers)
JEL-codes: D73 H83 I38 (search for similar items in EconPapers)
Pages: 36 pages
Date: 2011
New Economics Papers: this item is included in nep-ger
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (7)

Published in/as: Zeitschrift für Sozialreform, Jg. 57, H. 2 (2011), S. 149-173, doi:10.1515/zsr-2011-0203

Downloads: (external link)
https://doku.iab.de/discussionpapers/2011/dp1511.pdf

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:iab:iabdpa:201115

Access Statistics for this paper

More papers in IAB-Discussion Paper from Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany] Contact information at EDIRC.
Bibliographic data for series maintained by IAB, Geschäftsbereich Wissenschaftliche Fachinformation und Bibliothek (iab.wib@iab.de).