Brand Equity, Brand Satisfaction, and Brand Loyalty: A Study of Select E-Commerce Industry

Anupreet Kaur Mokha
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Anupreet Kaur Mokha: SGTB Khalsa College, University of Delhi, India

International Journal of Online Marketing (IJOM), 2021, vol. 11, issue 3, 34-50

Abstract: Brand equity is a rapidly growing field of research. Companies rely primarily on new and creative ways of improving high brand value. The main aim of this research was to examine the impact of brand equity and brand satisfaction on brand loyalty, particularly online shopping, in the context of e-commerce industry by considering brand satisfaction as a mediating variable. Convenience sampling was used to collect data from 500 customers who were using online shopping websites, and the data was analyzed using confirmatory factor analysis followed by structural equation modeling (SEM) through AMOS. The results revealed that brand equity and brand satisfaction had a significant positive impact on brand loyalty, and also brand satisfaction partially mediated the relationship between brand equity and brand satisfaction. This research would provide very useful insights to both academicians and marketers and would help e-commerce managers to improve the image and reputation of the brand.

Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jom000:v:11:y:2021:i:3:p:34-50

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