Consumer Transportation Costs and the Value of E-Commerce: Evidence from the Dutch Apparel Industry

Yufeng Huang () and Bart J. Bronnenberg ()
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Yufeng Huang: Simon Business School, University of Rochester, Rochester, New York 14623
Bart J. Bronnenberg: Department of Marketing, Tilburg School of Economics and Management, 5000AB Tilburg, Netherlands; Centre for Economic Policy Research (CEPR), London EC1V 0DX, United Kingdom

Marketing Science, 2023, vol. 42, issue 5, 984-1003

Abstract: Why do consumers value online shopping? We demonstrate that consumer transportation cost savings are at least as important to consumer welfare as their gains from variety. To estimate transportation costs, we assemble novel micro data from the Dutch retail apparel industry and complement these data with precise locations of consumers and stores. We estimate a multiple discrete choice model to characterize consumers’ choice of retailer, channel (online/offline), and purchase quantity. Our estimates imply that, in 2018, an average consumer’s welfare gain from e-commerce in the apparel category is almost €470. Consumers’ saving on transportation costs accounts for about 45% of this gain.

Keywords: e-commerce; retail; convenience; transportation costs; online/offline (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:inm:ormksc:v:42:y:2023:i:5:p:984-1003

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