Digital Public Services in Smart Cities – an Empirical Analysis of Lead User Preferences

Bernd W. Wirtz (), Wilhelm M. Müller () and Florian W. Schmidt ()
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Bernd W. Wirtz: German University of Administrative Sciences Speyer
Wilhelm M. Müller: German University of Administrative Sciences Speyer
Florian W. Schmidt: German University of Administrative Sciences Speyer

Public Organization Review, 2021, vol. 21, issue 2, No 10, 299-315

Abstract: Abstract Smart cities (SC) attract constant criticism due their technocratic conceptualization. To solve this issue, scholars call for a citizen-centric approach aligning the SC agenda to the citizens’ needs and preferences. However, examining SC user preferences is still in its infancy and only few studies provide empirical insights. By surveying 105 lead users, this article is able to predict the preferred type of SC services, the preferred channels for accessing smart services and the factors fostering SC service usage. In doing so, the study states a preliminary assessment of SC user preferences setting the scientific groundwork for citizen-centric SC concepts.

Keywords: Smart city; Citizen preferences; Explorative study; Digital public services; Public administration (search for similar items in EconPapers)
Date: 2021
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Citations: View citations in EconPapers (3)

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DOI: 10.1007/s11115-020-00492-3

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