Examining Quality, Value, Satisfaction and Trust Dimensions: An Empirical Lens to Understand Health Insurance Systems Actual Usage

Vincent Ekow Arkorful (), Benjamin Kweku Lugu, Anastasia Hammond, Ibrahim Basiru, Frederick Appiah Afriyie and Bobita Mohajan
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Vincent Ekow Arkorful: Hong Kong Baptist University, Kowloon Tong
Benjamin Kweku Lugu: University of Science and Technology of China
Anastasia Hammond: University of Ghana
Ibrahim Basiru: University of Science and Technology of China
Frederick Appiah Afriyie: Zhongnan University of Economics and Law
Bobita Mohajan: University of Science and Technology of China

Public Organization Review, 2021, vol. 21, issue 3, No 7, 489 pages

Abstract: Abstract Health insurance policies have become key social policy interventions incepted to extend healthcare to vulnerable populations. In this vein, Ghana devised a health insurance scheme in the year 2003. However, there have been concerns about quality, value, satisfaction and trust regarding healthcare and insurance usage. Using data drawn from 345 participants, our study investigates these dimensions to empirically test their predictive effects on the actual usage of health insurance. Data analysis results using the Structural Equation Modelling technique confirmed these dimensions as predictors of intention and actual usage. Our study delineates the practical, theoretical and policy implications of the study findings.

Keywords: Health insurance; Healthcare quality; Value; Trust and satisfaction; Health insurance use intention; Actual usage (search for similar items in EconPapers)
Date: 2021
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Citations: View citations in EconPapers (5)

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DOI: 10.1007/s11115-020-00498-x

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