The Implications of Organisational Contexts on Unpaid Workers’ Loyalty: The Interactive role of Perceived Organisational and Supervisor Support

Queen Emwenkeke Usadolo ()
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Queen Emwenkeke Usadolo: North-West University

Public Organization Review, 2024, vol. 24, issue 4, No 7, 1253-1269

Abstract: Abstract This paper examines the process through which perceived organisational support (POS) affects volunteers’ affective commitment (AC) by investigating the mediating role of leader-member exchange (LMX) in the relationship between POS and AC of volunteers in five non-for-profit organisations in Queensland, Australia. Data collected from 213 participants with a cross-sectional survey questionnaire were analysed to validate the hypotheses. The result reveals that POS has a significant direct effect on volunteers’ AC, as well as indirect significant effect through LMX. The results of the study provide new knowledge about the importance of a supportive workplace relationship between immediate supervisors and volunteers in enhancing volunteers’ positive organisational experiences that would lead into higher loyalty and involvement.

Keywords: Volunteers; Perceived Organisational Support; Leader Member Exchange; Reciprocity; Loyalty; AC; NPOs (search for similar items in EconPapers)
Date: 2024
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DOI: 10.1007/s11115-024-00798-6

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